Privacy Policy

Last updated: May 8, 2026

Unscripted Diaries is a wedding photography, videography, and filmmaking brand based in Bangalore, Karnataka, India, operated as a sole proprietorship and offering photography, videography, and related creative services for weddings and events. “Unscripted Diaries” is a registered trademark of the proprietor. In this policy, “we”, “us”, and “our” refer to the operator of the business. This Privacy Policy explains what information we collect when you visit unscripteddiaries.com, interact with our advertisements, or submit an inquiry, how we use that information, and the choices you have. By using our website, you consent to the practices described below.

Information we collect

Information you provide directly. When you submit our inquiry form, we collect your name, email address, phone number, and how you found us. You may also optionally share your event date, event location, and any details about your vision for the shoot. We only ask for what we need to respond to your inquiry and discuss potential bookings.

Information collected automatically. When you browse the site, our hosting provider and analytics tools automatically receive standard technical data, including your IP address, approximate location, browser type and version, device type, the pages you visit, the page that referred you, and the date and time of your visit.

Cookies and similar technologies. We use cookies and browser storage in three categories:

Strictly necessary — required for the site to function correctly.
Preferences — remember your site settings, such as light or dark theme.
Analytics and advertising — set by Google Tag Manager and the analytics or advertising tools we configure within it (described in the “Who we share information with” section). These help us understand how visitors use the site and measure the performance of advertising campaigns.

You can block or delete cookies in your browser settings, or use an ad-blocking extension. Blocking cookies will not affect your ability to submit an inquiry, but may limit our ability to measure how visitors interact with the site.

If you choose not to provide information. Your name, email, and phone number are required to submit our inquiry form because we need them to respond to you. The remaining form fields are optional. If you do not provide the required fields, we will not be able to receive or respond to your inquiry.

How we use your information

To respond to your inquiry and discuss your event.
To send you a confirmation that we received your inquiry and follow-up emails about your potential booking.
To understand how visitors find and use the site so we can improve our content, marketing, and user experience.
To measure the performance of advertising campaigns we run on platforms such as Google Ads and Meta.
To keep records of bookings and inquiries for accounting and business purposes.
To comply with applicable laws and to prevent fraud or abuse of the site.

We do not sell your personal information, and we do not use the contents of your inquiry form for purposes unrelated to responding to it.

Photographs, video, and portfolio content

As a wedding photography, videography, and filmmaking business, our work involves publishing photographs and video footage of weddings and other events we have been hired to shoot. The photographs and video clips displayed on this website — in our portfolio carousels, galleries, social media accounts, and testimonials — come from clients who have engaged our services and who have granted us the right to publish that content for marketing and portfolio purposes through our standard booking contract.

If you are a former client and would like specific images or video clips removed from this website or our public marketing materials, please email us at the address below. We will remove the content from material we control within a reasonable timeframe. Please note that content already shared with you, printed, or distributed offline cannot be retrieved.

Photographs and video footage taken at events may incidentally include guests and other attendees. If you appear in such an image or recording and would like to discuss its use, please contact us through the same address.

Who we share information with

We share information only with service providers who help us run the website and our business. These providers process data on our behalf and are not permitted to use it for their own purposes:

Website hosting and content delivery providers — serve our website to your browser and host the database that stores inquiry submissions.
Email delivery providers — deliver the confirmation email to you and the notification email to us when you submit an inquiry.
Customer relationship management (CRM) and lead management tools — help us store and manage the inquiries we receive, our communications with you, and the status of any potential booking, so we can respond to and follow up on your inquiry efficiently.
Scheduling and calendar booking tools — if you book a call or meeting with us through an online scheduling link, the scheduling tool collects your name, email, phone number, and the time slot you select, and shares that information with us so we can attend the meeting.
Messaging and SMS providers — if we send you appointment confirmations, reminders, or other coordination messages over WhatsApp, SMS, or similar channels, the relevant messaging or SMS provider receives your phone number and the contents of the message in order to deliver it.
Payment processors — process payments such as booking deposits and final invoices. The processor receives the information necessary to complete the transaction (such as your name, contact details, and payment instrument details) and is bound by financial-industry security standards such as PCI-DSS.
Accounting and invoicing software — generate invoices, receipts, and tax records. Your name, contact details, and the details of any services purchased may be stored in this software for accounting and tax-compliance purposes.
Photo and video delivery platforms — host the final photographs and video files we deliver to you. These platforms typically receive your name and email address so that we can grant you access to your gallery, in addition to the photographs and video files themselves.
Cloud storage and backup providers — store and back up our working files, including original photographs and video footage from events we have shot. Access to these backups is restricted to us.
Newsletter and marketing email tools — if you opt in to receive newsletters, offers, or promotional updates from us, the email-marketing platform we use receives your name and email address to deliver those messages. You can unsubscribe at any time using the link included in every marketing email we send.
Survey and feedback tools — collect responses to questionnaires, post-event feedback forms, and similar requests. The tool receives the information you choose to submit in the form.
Google — Google Tag Manager loads our analytics and advertising tags, which include Google Analytics and Google Ads. Through these services, Google may set cookies on your device and use them, together with cookies set by your previous visits to other websites, to serve advertisements based on your prior interactions with our site (a practice known as remarketing). You can review and control how Google personalises ads to you at google.com/settings/ads.
Meta — we run advertising campaigns on Facebook and Instagram and use the Meta Pixel, which is loaded through Google Tag Manager. The Meta Pixel allows Meta to match information about your visit (such as pages viewed and form submissions) against Meta user accounts to measure ad performance and to deliver relevant advertising. You can learn more and adjust how Meta uses your information in your Facebook account settings and at facebook.com/about/privacy.
Advertising and marketing agencies — from time to time we engage external advertising or marketing agencies to plan and run our campaigns on Google, Meta, and other platforms on our behalf. To do this, an engaged agency may have access to our advertising and analytics dashboards (such as Google Ads, Meta Ads Manager, Google Analytics, and Google Tag Manager) so that they can set up campaigns, review performance reports, and optimise ad spend. Any agency we engage is bound by the terms of those advertising platforms and is required to handle the data only for the purpose of running our campaigns.

To opt out of personalised advertising across many participating advertisers in a single step, you can use industry tools such as the Network Advertising Initiative opt-out at aboutads.info/choices and, for users in Europe, the European Interactive Digital Advertising Alliance opt-out at youronlinechoices.eu. Browser extensions that block third-party cookies will also limit personalised advertising.

We may also disclose information when we are legally required to do so, or to protect our rights, property, or safety.

How long we keep information

Inquiry submissions are retained for as long as your relationship with us is active and for a reasonable period afterwards to maintain business records, typically up to seven years. Analytics data is retained according to the default settings of the tools we use. You can ask us to delete your inquiry record earlier by emailing us at the address below.

Your choices and rights

You have the right to ask us to access, correct, or delete the personal information we hold about you, to object to or restrict certain uses of it, and to withdraw any consent you have previously given us — including consent to receive marketing or promotional communications. If you are based in India, these rights are provided under the Digital Personal Data Protection Act, 2023. If you are based in the European Economic Area or the United Kingdom, equivalent rights apply under the GDPR and UK GDPR.

To exercise any of these rights, email us at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before acting on the request.

You can also opt out of analytics and advertising cookies at any time by using your browser’s privacy settings, an ad-blocking extension, or the opt-out tools published by Google and Meta.

Grievances and complaints

For any grievance, question, or request relating to the handling of your personal data, our designated point of contact is the email address [email protected]. We will acknowledge your communication within a reasonable timeframe and respond within the period required by applicable law.

If you are based in India and are not satisfied with our response, you have the right to file a complaint with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. If you are based in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with your local data protection supervisory authority.

Children’s privacy

Our services are intended for adults planning weddings and similar events. We do not knowingly collect personal information from children under the age of eighteen. If you believe a child has submitted information to us, please contact us so we can delete it.

Links to other websites

Our website and our social media accounts contain links to other websites and platforms that we do not own or control, including Instagram, Facebook, and other third-party services. We are not responsible for the privacy practices, content, or terms of those external sites. When you follow a link off our website, we encourage you to review the privacy policy of the site you are visiting before providing any personal information.

International transfers

The service providers listed above may store and process data outside India, including in the United States and the European Union. By using the site, you understand that your information may be transferred to and processed in those locations under the safeguards those providers maintain.

Security

We use commercially reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and access controls on our database. No method of transmission over the internet is fully secure, so we cannot guarantee absolute security.

In the event of a personal data breach that is likely to result in significant harm, we will notify the Data Protection Board of India and the affected individuals as required by the Digital Personal Data Protection Act, 2023, and the equivalent authorities and individuals where required under the GDPR or UK GDPR.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of the page. We encourage you to review this page periodically.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please reach out at [email protected].